How many of you know this about airline tickets…?
1. Seat assignments are NOT guaranteed…(which means we can sit you anywhere we want to)
2. The airlines offer "refundable" and "fee-less" changeable tickets, but they are higher priced…(which means if you opt to "save" money and buy a NON-refundable, NON-transferable ticket, you CAN’T change the name on the ticket, you CAN’T get a refund, and we ARE going to charge you extra fees and add-collects if you decide you need to change your ticket, especially if you want to change your outbound flight at the last minute…)
So, if you decide to "gamble," and save money on a "restrictive" ticket, don’t come whining to the airline about the "restrictions."
The terms and conditions are spelled out for you before you bought the ticket.
Just understand that because of "your own" decision to save money, no matter what the reason for your inability to fly your scheduled flights…
It sucks to be you…
Don’t say you weren’t warned, cause I just did..
Glad you got that off your chest.
Glad you got that off your chest.
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The airlines do that because when you "purchase" a ticket, they are reserving a seat for you. If you don’t make your flight, that seat gets wasted, and fly’s empty (unless someone on standby is able to get it) Also, if you log onto the airlines website 24 hrs before the flight is scheduled to leave, you can pick what seat you want out of what other seats are available.
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It makes happy inside, just knowing their are warm,caring , patient ticket agents like you to help us stupid complete fools get along in life. Thank you so so much.
God Bless
P.S. insn’t it wonderful when you really love your job.
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Now you understand why Customer Service is not job 1 with the airline industry. They are more concerned with "pegging" passengers as opposed to working with their client base to fulfill the true mission of customer service.
It is small wonder that Passengers are demanding a "Bill of Rights" for flying. The early days of aviation (the thirties and forties) the airlines truly got the idea. Now that everybody is flying the airline industry seems to think, "we’re it! If you don’t like it tough"!
I look forward to a forward thinking executive who understands that we are willing to pay just a touch more for appropriate Customer Service.
The days of the rude gate, and ticket agent are numbered. It would behoove those in the industry, to take note. The Consuming public is about to revolt!
I fly for business on a very regular basis, and am supporting the Senate’s bill to limit the authority of the airlines; and pushing to enact the Passenger Bill of Rights!
Remember the adage "The Customer is Always Right (not the airline). So be warned! Shape up, the "I’m gonna screw you attitude"; because soon enough, you’ll be sucking up unemployment.
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