I work at a hotel and I’m trying to think of creative ways to impress guests.
If you were staying at a hotel, what would impress you or make you say WOW, i never would have expected that!
Or just about anything that you’d wish a hotel would do for you to anticipate your arrival.
Simple, normal expected things would impress me… not the fresh flowers, fruit, wine , cheese and sweets you find in luxury places. A desk clerk that is neat, professionally dressed, and greets you with a smile and perhaps offers you a mini map of the city if you are a new visitor. I am impressed with a desk clerk who greets me by name. I am always impressed with a desk clerk who explains where my room is and even draws a rough map instead of giving me a key and letting me fend for myself. I am impressed by a desk clerk who takes the time to answer my questions whether they are about a nearby restaurant or something similar. Although I am able to carry my bags, it is always nice to have someone offer to do that if I need help. I am impressed with neat and clean hallways and common areas. I am impressed with a spotless, quiet room that does not smell of smoke. In the room, it is always good to have a map of the area, a list of all the nearby restaurants and scenic attractions with their addresses and hours. If the room has a little coffee maker, a tiny ice box and a microwave and even an iron and ironing board, I am thrilled, but obviously these are expensive items to put in every room. Although little shampoos and lotions are nice, they are not a necessity. A spotless bathroom and bedroom are. Sometimes, it is great to go into the hotel common area and relax over free cup of coffee or tea in the morning. Having a desk clerk ask me when I come down the next morning or I am going out that night whether my room was OK and if there was anything more I needed pampers me a lot and is appreciated. In all, the desk clerk to a great extent, determines whether or not I am impressed with the hotel. Have stayed in some simple hotels and have been pleased and have stayed in some plus hotels and have not wanted to return. A new hotel patron can come back time after time or recommend the hotel to others if it is a pleasant place to stay. My comments would be to make my stay similar to that of a special friend of yours staying for a day or two, not a stranger who is handed a key and someone at the front desk points him toward his room all the time chatting on the phone with a friend.